Qualify New Leads
Ask approved questions, collect contact and requirement details, and route qualified enquiries to sales.
For Singapore Sales and Operations Teams
WhatsApp Automation for Singapore Businesses
Arbor builds human-reviewed WhatsApp workflows that qualify enquiries, capture order details, update your CRM or Google Sheets, and hand sensitive conversations to your team.
One-time implementation
From S$3,000
WhatsApp and provider usage fees are separate.
Arbor's WhatsApp automation implementation starts at S$3,000 as a one-time setup. WhatsApp Business Platform, message, and provider fees are separate and vary with usage. Arbor's engineering team is based in Dhaka and delivers remotely for Singapore teams.
Pricing checked 27 Aug 2026.
WhatsApp Automation Has Two Separate Cost Layers
Arbor charges for designing and implementing the workflow. Meta and any WhatsApp solution provider charge separately for platform usage.
Arbor implementation
Workflow mapping, qualification logic, one CRM or Sheet connection, human handoff, testing, and initial optimization.
From S$3,000
Platform usage
Meta prices eligible delivered messages by recipient market and message category. A solution provider may add its own charges.
Variable
What the WhatsApp Workflow Can Handle
Start with one repeatable customer conversation and one system update. Add scope only after the first workflow is stable.
Capture Orders and Requests
Turn customer messages into a structured order or appointment request, then flag missing details for review.
Update CRM or Google Sheets
Write approved lead, order, or follow-up details into the system your team already uses.
Hand Off to a Person
Escalate pricing questions, exceptions, complaints, and sensitive requests with the conversation context attached.
How a Human-Reviewed WhatsApp Workflow Runs
The workflow handles repetitive collection and routing. Your team keeps control of exceptions and decisions.
- 1
Customer Starts the Conversation
A customer sends an enquiry, order request, or appointment question to your WhatsApp business number.
- 2
The Workflow Collects Required Details
Approved questions gather the details your team needs without inventing answers or making policy decisions.
- 3
Rules Check the Request
Missing fields, unusual requests, and restricted topics are flagged before information moves to another system.
- 4
Your Team Reviews Exceptions
A staff member takes over when the request needs judgment, approval, or a personal response.
- 5
Approved Data Reaches Your Tools
The workflow updates your CRM or Google Sheet and keeps the next action visible to the responsible person.
WhatsApp enquiry
Required details collected
Exception flagged
Human review
CRM or Sheet updated
Sample workflow only. This is not a customer case study.
Controls Included in the Setup
- Human handoff for sensitive, unusual, or high-value conversations
- Approved questions, replies, business rules, and escalation paths
- One defined destination such as HubSpot, another CRM, or Google Sheets
- Testing, handover documentation, and weekly optimization during the initial delivery period
A Good First Fit When
- Your team repeatedly asks the same qualification or order-intake questions.
- Important lead or order details are copied from WhatsApp into a CRM or spreadsheet.
- Staff need to approve exceptions and take over complex conversations.
- You can start with one number, one workflow, and one destination system.
What This Service Does Not Include
Bulk unsolicited marketing or contact-list blasting
Unattended decisions involving credit, refunds, legal matters, or sensitive customer outcomes
A replacement for your CRM, order system, or customer support team
WhatsApp Business Platform, messaging, or third-party provider fees
Frequently Asked Questions
How much does WhatsApp automation cost in Singapore?
Arbor's WhatsApp and lead qualification implementation starts at S$3,000 as a one-time setup. The final quote depends on the workflow, integrations, approval rules, and handover requirements. WhatsApp Business Platform and provider fees are separate.
Are WhatsApp Business API fees included in Arbor's price?
No. Arbor's price covers implementation work. Meta charges for eligible delivered messages based on the recipient market and message category, and a solution provider may charge additional fees. Check the current official WhatsApp Business Platform rate card before budgeting usage costs.
Can the workflow update HubSpot or Google Sheets?
Yes. A contained first implementation can send approved lead, appointment, or order details to one CRM or Google Sheet. Arbor confirms the exact fields, access, and error handling during scoping.
Can a staff member take over the WhatsApp conversation?
Yes. Human handoff is part of the workflow. Your team can take over when a customer asks for a person, a rule flags an exception, or the conversation requires judgment or approval.
Does Arbor have an office in Singapore?
No Singapore office is claimed. Arbor's engineering team is based in Dhaka, Bangladesh and delivers remotely for Singapore and international teams with agreed communication and review windows.
How do we start?
Start with one business number, one repeatable workflow, and one destination system. Arbor maps the questions, rules, handoff points, and required fields before confirming a fixed implementation scope.
Start With One WhatsApp Workflow
Bring one repeated conversation, the questions your team asks, and the system that should receive approved information.