AI Glossary

Demystifying the language of the future. Understanding these concepts is the first step to deploying them in your business.

Agentic AI

Agentic AI refers to artificial intelligence systems that can autonomously perceive their environment, reason about goals, and take actions to achieve them without constant human supervision.

RAG (Retrieval-Augmented Generation)

RAG is a technique that optimizes the output of an LLM by referencing an authoritative knowledge base outside its training data before generating a response.

Model Context Protocol (MCP)

The Model Context Protocol (MCP) is an open standard that enables AI models to securely connect to data sources and tools, standardized by Anthropic.

A Workflow Agent is an AI-assisted software component that helps complete a defined business process, such as triaging enquiries, drafting follow-ups, updating records, or routing exceptions for human review.

Order Automation

Order automation is the use of software to capture, check, and route customer orders with less manual data entry, while people keep control of approvals and exceptions.

Purchase Order Automation

Purchase order automation is software that reads incoming purchase orders, extracts the important details, checks them against business rules, and prepares them for approval and entry into an order system, reducing manual re-keying.

Human-in-the-Loop AI

Human-in-the-loop AI is a way of designing AI workflows so that a person reviews and approves important actions before they take effect, instead of the AI acting fully on its own.

Order-to-Production Handoff

An order-to-production handoff is the process of turning a confirmed customer order into clear instructions that a production or packing team can act on, without manual re-entry between systems.